Frequently asked questions

Browsing listing photos, price, and general area is free. Full details for a specific property — the exact location and direct contact — unlock once you have browsing access, either a one-time payment or an active browsing pass.

Once you pay for browsing access (a one-time payment or a time-limited pass), you can see full details — exact location, phone number, and any other gated info — for every property on the platform for the length of that access, not just one listing.

Yes. Payments are handled by a licensed payment processor that supports M-Pesa. You enter your phone number, approve the STK push prompt on your phone, and access unlocks automatically once the payment confirms. We never see or store your M-Pesa PIN.

Browsing-access payments are non-refundable once access is granted — the fee covers unlocking the information, not a guaranteed outcome like a viewing or a signed tenancy. If a payment fails or you're double-charged, contact us and we'll sort it out.

Every property is reviewed before it goes live, and landlords/agents can be marked as verified once we've confirmed their details. Verification reduces the risk of a bad listing slipping through, but as with any marketplace, always confirm details directly with the landlord or agent before paying anything outside the platform.

If you're a landlord, agent, or caretaker, register a caretaker account and submit your property's details — location, price, photos, and category. Listings go through a quick review before appearing to renters.

We're focused on Kenya, with the strongest coverage in Nairobi and growing coverage in Mombasa, Kisumu, and other towns as more landlords and agents list with us.

Once you have browsing access, the property's contact details appear directly on its listing page — you reach out to them from there, the same as you would with any direct listing.

Please tell us. Reach out through the Contact page with the property's link and what looks off, and we'll review it.

Email us from the Contact page and we'll delete your account and associated personal data, in line with our Privacy Policy.