Privacy Policy

Last updated: September 2026

This explains what information NyumbaTrace collects when you use the platform, what we use it for, and who we share it with. It applies whether you're browsing as a renter or listing as a landlord, agent, or caretaker.

1. What we collect

  • Account info — name, email, and phone number if you register directly; your name, email, and profile photo if you sign in with Google
  • Listing info — property details, photos, and location, if you list a property as a caretaker/landlord/agent
  • Payment info — the phone number and transaction reference for browsing-access or subscription payments. We never see or store your M-Pesa PIN or full card details — those are handled entirely by our payment processor
  • Location data — only if you choose to share your location, e.g. to see directions to a property
  • Usage data — pages viewed, favorites, and basic device/browser info, used to keep the platform working and improve it

2. How we use it

We use your information to:

  • Run your account and let you browse or list properties
  • Process browsing and subscription payments
  • Review and verify listings before they go live
  • Show you directions/distance to a property, if you opt in
  • Respond to support requests
  • Detect and prevent fraud or misuse of the platform

We don't sell your personal information to advertisers or data brokers.

3. Who we share it with

We share only what's needed to run the service, with:

  • Our payment processor, to complete browsing and subscription payments (including M-Pesa)
  • Google, if you choose to sign in with a Google account
  • Our mapping provider, to show property locations and directions
  • Our hosting and database providers, who store the platform's data on our behalf

We may also share information where required by Kenyan law, or to protect NyumbaTrace, our users, or the public from fraud or harm.

4. Cookies & sessions

We use a session cookie to keep you signed in. We don't currently use third-party advertising trackers.

5. Data retention

We keep account and listing data for as long as your account is active, and payment records for as long as needed to meet accounting and legal obligations. You can ask us to delete your account at any time (see Section 7).

6. Security

Passwords are stored hashed, not in plain text, and payments are handled by a licensed payment processor rather than by us directly. No system is 100% secure, but we work to protect your data with reasonable technical and organizational safeguards.

7. Your rights

Under Kenya's Data Protection Act, 2019, you have the right to access the personal data we hold about you, ask us to correct it, ask us to delete it, and object to certain uses of it. To exercise any of these, email us at nyumbatrace@gmail.com.

8. Children

NyumbaTrace is not intended for anyone under 18, and we don't knowingly collect data from children.

9. Changes to this policy

If we make a material change to how we handle your data, we'll update the date at the top of this page.

10. Contact

Questions about this policy? Email nyumbatrace@gmail.com. See also our Terms of Service.